We are currently seeking a Sr. Field Application Engineer (FAE) for our Distribution division in the South Region of India, specifically in Bangalore. This role requires 2 to 7 years of technical support experience in the FAE role, particularly with Electro-Mechanical Components, Discrete Components, and Passive Electronics.
Familiarity with the following product lines would be advantageous:
1) XP Power / Traco / Power good / Meanwell / TDK-Lambda /Vicor
2) Amphenol / Souriau / Rotary / IIT Cannon / Lemo .
3) Passive Lines like Gowanda / Wurth / Coil craft / Vishay INC / Isabellen / Exxelia / VPG
- **Focus Areas:** Defense, Military, Aerospace, Space, Satellite, Industrial, Robotics, Medical, R&D Houses, Educational Institutes, Universities, and Automotive industries.
**Job Description: **
- Assist Regional Sales Managers (RSM) by conducting product introductions and communicating the value proposition to prospective customers.
- Establish training materials and conduct technical training for clients.
- Analyze specifications provided by customers and advise on suitable products from the Distribution Line.
- Support customers with product design and recommend appropriate solutions.
- Help RSMs & distributors in cross-referencing third-party products to our Distribution Line products.
- Stay informed on industry trends and communicate with internal stakeholders.
- Accompany RSMs to customer locations as needed.
- Respond to customer inquiries regarding Distribution Line products.
- Assist in the RMA inquiry process.
- Diagnose and resolve customer issues related to our products, possibly providing onsite tech support.
- Log all support cases into the company CRM.
- Attend trade shows and industry events.
- Prepare timely reports for review with suppliers, including details such as applications, assessments, part numbers, annual quantities, and funnel generation.
- Conduct demonstrations and presentations at customer premises.
- Provide comprehensive pre-sales, installation, and post-sales technical support to sales teams.
- Manage sample support for customer prototype testing and future demand for mass production.
- Ensure DR registration with suppliers and obtain necessary project security measures.
**Qualifications:**
- A degree or diploma in Electrical/Electronics/Communications/Instrumentation Engineering/Mechanical/MBA/BBA.
**Languages:**
English / Kannada / Telugu / Tamil / Hindi.
If you or someone in your network is interested in this exciting opportunity, please do not hesitate to reach out for more details.